Frequently Asked Questions

TaxConnect validates invoices against the FBR schema before submission, catching common errors like missing HS codes, incorrect tax calculations, or invalid CNICs upfront. If a rejection still occurs, FBR returns a detailed error code and message. TaxConnect displays this error clearly and highlights the field that needs fixing. You can correct and resubmit immediately. Most users see a less than 1% rejection rate.

Yes. All data is encrypted in transit using TLS 1.2+ and encrypted at rest using AES-256. We use OAuth-based connections to your accounting software with read-only scopes — we can never modify your data in Xero or QuickBooks. Access is controlled through role-based permissions, and every action is logged in our audit trail. We follow industry-standard security practices and undergo regular third-party reviews.

No. TaxConnect works over any standard internet connection. There is no requirement for a static IP address, VPN, or any additional hardware. You can use TaxConnect from anywhere — your office, home, or on the go.

TaxConnect submits invoices through PRAL's official FBR-approved API. Every submission follows the exact schema and protocols mandated by FBR. You remain the registered taxpayer responsible for your invoices — TaxConnect is the tool you use to file them. As long as your invoice data is accurate, there is no compliance risk. Our pre-submit validation engine helps ensure accuracy before any submission reaches FBR.

TaxConnect supports Xero (via OAuth 2.0), QuickBooks Online (via OAuth 2.0), and any system that can export data via Excel. If you use desktop QuickBooks, other ERPs, or a custom system, you can export your invoices as an Excel file, upload it to TaxConnect, map your columns, and submit. We are actively adding more direct integrations — contact us if you need a specific platform.

Most organizations complete setup in under 30 minutes. The process is: (1) create your account, (2) connect your accounting software via OAuth or upload an Excel template, (3) configure your business profile, tax rates, and HS codes. There is no IT project, no hardware to install, and no lengthy onboarding process. You can be submitting invoices to FBR on the same day you sign up.

TaxConnect charges per accounting organization per month, based on invoice volume. The Starter plan ($18/month) covers up to 100 invoices, Growth ($36/month) covers 101–500 invoices, and Scale ($72/month) covers 501–2000 invoices. Annual billing saves you 2 months. For organizations with over 2000 invoices per month, contact sales for a custom plan. There are no hidden fees, no setup costs, and no long-term contracts. You can start with a free trial and cancel anytime.

All plans include email support with same-business-day response. Growth and Scale plans include priority support with faster response times. Scale plans also include phone support and a service-level agreement (SLA). We also maintain a comprehensive knowledge base at learn.taxconnect.pk with step-by-step guides, video tutorials, and troubleshooting articles. Enterprise and partner accounts get a dedicated account manager.

Yes. TaxConnect offers a free trial with no credit card required. During the trial, you can connect your accounting software, configure your settings, validate sample invoices, and submit test invoices to the sandbox environment. You get full access to all features so you can evaluate the platform thoroughly before committing. When you're ready, simply choose a plan to go live.

Sandbox testing is a safe, isolated environment where you can test invoice submissions without sending real data to FBR. TaxConnect provides a sandbox connected to PRAL's test API. You can submit sample invoices, verify that your data maps correctly, and confirm that submissions would pass FBR validation — all without any compliance risk. This is especially useful for accounting firms onboarding new clients or testing new invoice templates. You can switch between sandbox and live mode with one click.